Refund Policy

1. Overview

Digicard is a digital business card and online profile management platform operated by Codskora Web Private Limited.

This Refund Policy explains the Company's approach to payments, subscriptions, feature purchases, cancellations, and refund requests.

By purchasing a Digicard service, you acknowledge that you have reviewed the applicable price, subscription period, features, usage limits, and payment conditions.

2. All Service Payments Are Non-Refundable

All payments made for Digicard services are non-refundable once successfully completed, except where a refund, reversal, or other remedy is required by applicable law or expressly approved by the Company.

This policy generally applies to:

• Monthly and annual subscriptions.

• Paid plan upgrades or changes.

• Premium feature purchases.

• Additional feature or usage-limit increases.

• Customization or other paid services.

• Domain-related services and associated charges.

• Subscription renewals and other completed service payments.

Please verify the selected service, amount, billing period, and applicable terms before making a payment.

3. Seven-Day Free Trial

Digicard provides eligible users with a 7-day free trial that allows them to test available free and premium features before purchasing a subscription.

During the trial, users should evaluate the platform's functionality, suitability, appearance options, and available features.

The trial is free for the stated trial period unless a separate charge has been clearly disclosed and expressly authorized.

Starting a trial does not, by itself, authorize an undisclosed charge. Any automatic conversion to a paid subscription or recurring billing arrangement must be appropriately disclosed and authorized where required.

Once a user voluntarily purchases a paid service, the applicable non-refundable payment policy applies, subject to mandatory legal rights.

4. Subscription Cancellation

You may cancel your subscription or turn off future renewal through the available account controls or by contacting our support team.

Cancellation generally:

• Stops future renewals once cancellation has been successfully processed.

• Does not automatically refund a completed payment.

• May allow continued access until the end of the paid period, depending on the applicable plan.

• May result in premium feature restrictions after the paid period expires.

Please review any cancellation deadlines and renewal terms disclosed during purchase.

5. Unused Subscription Periods

Refunds are not ordinarily provided for unused subscription days, partially used billing periods, unused features, or a decision to stop using the platform.

This provision remains subject to applicable consumer protection laws and any refund rights that cannot lawfully be excluded.

6. Upgrades, Additional Features, and Limit Increases

Payments for plan upgrades, additional premium features, and usage-limit increases are generally non-refundable after successful completion.

Before confirming a purchase, verify the feature being purchased, the applicable limit increase, the total amount payable, and any conditions governing the service.

If a transaction fails but the amount is debited, or if a duplicate payment occurs, contact our support team with the relevant transaction details so the matter can be investigated and resolved in accordance with applicable law and payment-provider procedures.

7. Payment Errors and Exceptional Cases

Although our general policy is that completed service payments are non-refundable, the Company will assess payment issues and provide any remedy required by applicable law.

Examples include:

• Duplicate or erroneous charges.

• A payment successfully collected without the corresponding service being activated.

• Unauthorized transactions requiring investigation.

• Circumstances where a refund or reversal is legally required.

Submitting a request does not guarantee approval where no refund is legally required and the Company has not otherwise approved one.

8. How to Request Assistance

For a payment-related concern, please contact our support team and provide:

• Your registered email address or account identifier.

• The transaction reference or payment receipt.

• The date and amount of the transaction.

• A brief description of the issue.

Do not send your password, full payment card number, card security code, or banking credentials.

We will review the information and respond within a reasonable period. Any approved refund or reversal will be processed through the appropriate payment method or provider, subject to applicable processing timelines.

9. Chargebacks and Payment Disputes

If you believe a transaction is incorrect or unauthorized, contact us and your payment provider as appropriate.

Nothing in this policy prevents you from exercising applicable statutory rights or raising a legitimate dispute with your payment provider or the relevant authority.

10. Policy Changes

We may update this Refund Policy to reflect changes in our services or legal obligations.

Updates will be published on the website with a revised effective date. Changes will be applied subject to applicable law and any required notice or consent.

11. Contact Information

For refund-policy questions and payment assistance, contact:

Company: Codskora Web Private Limited
Platform: Digicard
Email: digicard@codskora.com
Registered Office: First Floor, 27A, Near Bajaj Showroom, South Ganesh Nagar, Delhi - 110092
Website: https://digicard.codskora.com

By purchasing a Digicard service, you acknowledge that you have read and understood this Refund Policy, subject to your rights under applicable law.